Careers

Welcome to the world of employment at Colectivo Coffee! Looking for a fun, growing company to start or continue your career? Look no further! We have multiple areas within our company, such as warehousing, cafes, admin, bakery, and much more! Current opportunities are listed below.

We look forward to hearing from you!

Looking for information about an upcoming Colectivo Instant Interview Day? Check our Facebook Events for the latest!

Retail Opportunities

Cafe Shift Leader

Department: Retail
Reports to: Café Manager
Status: Full-Time/Part-Time
Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES
  • Deliver café’s positive financial results in accordance to budget.
  • Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
  • Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
  • Delegate specific responsibilities using Café Functional Architecture Model.
  • Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
  • Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
  • Perform other duties or projects as assigned.
EDUCATION/QUALIFICATIONS

College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or supervisory role.

REQUIREMENTS
  • Proficient skill level for POS and computer programs.
  • Knowledge of basic mathematics for business usage.
  • Availability and flexibility for schedule that includes evenings, weekends and holidays.
  • Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
  • Ability to see, read and write in English.

Cafe Staff

Location: All Cafes
Department: Retail/Cafe
Status: Part Time/Full Time, Non Exempt
Schedule: Must be flexible

Job Summary:

Our cafe staff are the face of the company to all our customers and provide the customer with an overall satisfactory coffee experience. They perform various functions that include, but are not limited to, taking customer orders, coffee and food preparation, barista, cash handling, and cafe maintenance. They are required to be knowledgeable about all aspects of our coffee, food, retail, and other products in order to maintain the highest standards of excellence.

Duties Include:
  • Providing an exceptional coffee experience in the cafe.
  • Preparing all coffee and specialty coffee drinks to the highest company standards.
  • Assisting customers with courteous and swift service.
  • Cleaning and maintaining cafe and all equipment.
  • Following food and safety guidelines.
  • Facilitating personal learning and career development by attending training classes and initiating on the training.
Requirements:

6 months to 1 year previous espresso preparation experience preferred, and customer service experience in a restaurant or retail setting


Bakery Opportunities

Troubadour Operations Manager, 3rd Shift

Title: Troubadour Operations Manager – 3rd Shift

Department: Troubadour Bakery

Reports to: Bakery Director

Schedule: Full Time

Exempt/Non: Exempt

 

POSITION SUMMARY

The Troubadour Operations Manager – 3rd Shift, is responsible for end-to-end production and fulfillment of bakery and savory items to Colectivo Cafes and Troubadour wholesale accounts as it relates to Colectivo Coffee’s Mission and Values.

 

SPECIFIC RESPONSIBILITIES

  • Provide leadership on production floor to support a culture of continual improvement that results in the production of remarkable products.
  • Understand and implement procedures that maximize efficiencies and control variances in daily production of product and overall business performance.
  • Understand and implement production quality control procedures and standards.
  • Coordinate production schedules to meet customer demand.
  • Develop procedures for inspecting, troubleshooting, and assessing any equipment problems.
  • Lead, as a role model, with integrity and empathy, communicate clear expectations, and consistently hold staff accountable to established performance standards. Manage co-workers to produce defined results. Provide timely and effective training, feedback, coaching, mentoring, and performance evaluation to drive excellence.
  • Build a team of customer-focused employees that focus on teamwork.
  • Demonstrate leadership in employee development.
  • Manage company resources responsibly including inventory control.
  • Oversight responsibilities including bread finishing, packaging, and distribution.
  • Facilities and inventory management.
  • Works in accordance with all federal, state, and local safe production facility requirements.

 

EDUCATION/QUALIFICATIONS

College degree in a business related field and/or a minimum of five years work experience in a management or supervisory position in a hospitality or customer service industry such as food services (café/restaurant), retail, or other service environment. Must possess strong communication, organizational and leadership skills, be enthusiastic and self-motivated. Must be flexible with time. Computer and spreadsheet skills are necessary.


Facilities Maintenance and Dishwasher, 2nd and 3rd Shift

Department:Troubadour Bakery
Reports to:Facility Maintenance and Dishwasher Lead
Schedule:Full Time
Exempt/Non:Non-Exempt

POSITION SUMMARY

The Facility Maintenance and Dishwasher is a hands-on position that is responsible to clean and maintain the dish room and facilities.

SPECIFIC RESPONSIBILITIES
  • Dishwashing
  • Assembly of boxes, trash removal, and maintain towels and aprons in dish area.
  • Understand all federal, state, and local requirements, i.e. meeting temperature standards, dish and equipment handling and hand washing.
  • Ensure food safe handling
EDUCATION/QUALIFICATIONS
  • Must have a flexible work schedule.
  • Ability to stand, reach, and lift

Pastry Cook

Department: Troubadour Bakery
Reports to: Bakery Production Manager
Schedule: Full-time
Status: Non-exempt

POSITION SUMMARY

The Pastry Cook produces laminated dough products for wholesale distribution. The Pastry Cook will prepare all made from scratch products using approved recipes, quality ingredients, and creativity as it relates to Colectivo Coffee Roaster’s, and Troubadour Bakery’s mission and vision.

SPECIFIC RESPONSIBILITIES
  • Works in accordance with all federal, state, and local food safe production facility requirements.
  • Responsible for preparing pastries and bake goods at the highest quality taste, texture, and presentation.
  • Responsible for reviewing production schedules to assemble supplies and equipment for daily work shift.
  • Responsible for completing work in a timely and efficient manner while managing product waste
  • Responsible for reporting concerns or needs with equipment, ingredients, and supplies, to General Manager / Operations Manager
  • Can cross train and support other area including Bread Program, Mixing, Baking, and Bar Making when needed.
  • Responsible for daily ordering and inventory
EDUCATION/QUALIFICATIONS
  • Must have flexible schedule. Early mornings and weekends required.
  • College/Trade School degree in Pastry/Food Preparation and or 2-3 years previous experience a plus.
  • Passion for laminated bakery products and learning new techniques.

3rd Shift Bread Baker

Department: Troubadour Bakery
Reports to: Bakery Production Manager
Schedule: Full-time
Exempt/Non:Non-exempt

POSITION SUMMARY

The 3rd Shift Production Baker’s daily responsibility is to collaborate with other members of the bakery team and to complete the tasks necessary to meet the needs of bread production as it relates to Colectivo and Troubadour’s Mission and Values.

SPECIFIC RESPONSIBILITIES
  • Ensure that all bakery areas and equipment are safe and sanitary in accordance with food handling procedures; keep area clean throughout shift and follow cleaning procedures at end of shift.
  • Accurately follow formulas in the preparation of all dough correctly and safely utilize all mixing, lamination and baking equipment.
  • Precisely scale, shape and score loaves. Assure finished baked products meet quality standards.
  • Mix, mould, prepare, and bake pastry shells as required.
  • Maintain correct inventory, recommend replenishment orders and properly store, date and rotate inventory items.
  • Organize ingredient storage and all supplies and equipment.
  • Read and follow recipes in order to complete them accurately and efficiently.
  • Portion dough accurately and efficiently.
  • Work on the table to hand shape dough to specification.
  • Operate and maintain production machinery safely.
  • Work clean while following Food Safety Procedures.
  • Review production schedules to determine variety and quantity of goods to bake and to assemble supplies and equipment needed for daily baking activity.
  • Accurate mixing of ingredients and portioning to fulfill quantities needed for daily production and to ensure consistency in the finished product.
  • Clean and maintain work areas, utensils, and equipment to ensure food and personal safety.
EDUCATION/QUALIFICATIONS

This position requires a high school diploma or equivalent and basic reading and math skills. Must be willing to communicate and follow directions. Must be detail-oriented. Must be able to lift at least 50lbs.


Prep Cook, 1st and 2nd Shift

Department: Savory
Reports to: Operations Manager
Schedule: Full-time
Exempt/Non: Non-exempt

POSITION SUMMARY

This position is an entry level position involving slicing, dicing, chopping, mixing and portioning of ingredients that supports production in the Savory department as it relates to Colectivo Coffee’s Mission and Values.

SPECIFIC RESPONSIBILITIES
  • Refer to Daily Prep list at the start of each day.
  • Understand and comply consistently with standard portion sizes, quality standards, kitchen rules, policies and procedures.
  • Maintain a clean and sanitary work station area including tables, shelves, walls, and all other equipment used to complete Daily Prep list.
  • Store food properly to prevent spoilage.
  • Being able to, after being trained, prepare all daily prep food that meets specifications, including breakfast foods
  • Having a high standard of food quality excellence while performing normal kitchen functions.
  • Being able to perform all kitchen cleaning duties at a high level of competence.
  • Must be able to fill out and take responsibility for check lists.
  • Employee must work at an appropriate pace that meets company time standards.
  • Employee must be able to open the bakery properly and maintain standards of sanitation and organization.
  • Works in accordance with all federal, state, and local safe production facility requirements.
EDUCATION/QUALIFICATIONS

This position requires some communication & language skills, an ability to read and write at a high school level. The candidate must have a good sense of organization, have a high respect for food, and have a high sense of intensity.


Production Baker, 2nd and 3rd Shift

Title: Production Baker
Department: Troubadour Bakery
Reports to: Bakery Production Manager
Schedule: Full-time
Exempt/Non: Non-exempt

POSITION SUMMARY

The Production Baker’s daily responsibility is to collaborate with other members of the bakery team and to complete the tasks necessary to meet the needs of daily production, such as: the preparation of cookies, muffins, scones, quick breads and other baked products. an entry level position that supports production in the Savory and Bakery Departments. Some of the supporting tasks include, but are not limited to: slicing, dicing, chopping, mixing and portioning of ingredients.

SPECIFIC RESPONSIBILITIES
  • Read and follow recipes in order to complete them accurately and efficiently.
  • Portion batters and/or dough.
  • Work on table to hand shape dough to specification.
  • Work clean while following Food Safety Procedures.
  • Mixing of ingredients and portioning to fulfill quantities needed for daily production and to ensure consistency in final product.
  • Packing product according to customer orders to ensure accurate and efficient product delivery.
  • Other duties or projects as assigned.
  • Works in accordance with all federal, state, and local safe production facility requirements.
REQUIREMENTS

This position requires a high school diploma or equivalent and basic reading and math skills. Must be willing to communicate and follow directions. Must be detail oriented. Must be able to lift at least 50lbs.


Other Opportunities

Service Technician

Department: Wholesale
Schedule: Full-time
Status: Non-exempt

POSITION SUMMARY

The Service Technician performs maintenance on various coffee brewing and other café equipment for retail and wholesale customers and ensures that the best possible customer experience is delivered by embracing the spirit and goals of Colectivo Coffee’s Mission and Values.

SPECIFIC RESPONSIBILITIES
  • Responsible for the maintenance of café equipment for inside and outside customers including espresso machines, coffee brewers, refrigerators, and other machinery.
  • Responsible for the installation of café equipment for inside and outside customers in new and current cafes.
  • Responsible for building maintenance for company retail locations.
  • Responsible for assisting customers with equipment questions or problems to ensure their complete satisfaction.
  • Responsible for company tool and vehicle maintenance to ensure personal and co-worker safety.
  • Take ownership of task assignments in the service department while supporting a dynamic and creative team environment driven by a passion for continuous improvement.
  • Follow the department problem resolution model which includes: Diagnosis, resolution design and development, repair preparation, performing repair, testing, verification and reporting.
  • Maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
EDUCATION/QUALIFICATIONS
  • High School Diploma or equivalent.
  • Must be mechanically inclined.
  • Must be able to lift at least 100lbs.
  • Must have a valid driver license.
  • Requires a flexible schedule to perform duties such as, but not limited to: after-close café preventative maintenance, 24×7 on call support, special event set-up, etc.

Delivery Driver – Part Time, 3rd shift

Department: Wholesale / Bakery
Reports to: Logistics Manager
Schedule: Part Time, Thursday – Sunday
Exempt/Non: Non

Job Summary: 

The Delivery Driver is responsible for ensuring that Colectivo food and coffee products are delivered punctually, carefully and professionally to Colectivo customers and cafes. The driver may be a frequent point of contact with Colectivo customers and therefore is a representative for Colectivo with good customer service skills.

Duties Include: 
  • Delivery of product in a timely, safe and quality manner with invoices or other necessary documentation.
  • Provide friendly and respectful customer service to co-workers, vendors and customers.
  • Understand and provide Colectivo product knowledge to wholesale and retail customers.
  • Collect payments for COD accounts, signed invoices and other documentation as applicable.
  • Shelve inventory at cafes and customers, as requested.
  • Return empty containers to Colectivo, as needed.
  • Maintain vehicle including cleaning, fueling, fluid level checks and notification of oil changes.
  • Relay all issues, comments and concerns from customers to Manager, Sales Reps and/or Sales Support and looking for continually improve processes and service.
  • Clean work areas as needed.
  • Maintain a safe and consistent driving record to ensure quality customer service and transportation of product.
  • Pickup product as scheduled or requested.
  • Assist with additional maintenance and support duties as requested by Manager.
Requirements:
  •  High school diploma or equivalent.
  • Clean driving record and valid Wisconsin driver license.
  • Able to lift a minimum of 50 lbs.
  • Great customer service skills.
  • Ability to read maps and follow directions.

Employee Benefits


Colectivo Coffee is proud to be an EEO/M/F/V/H employer.

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