Multi-Café Support Manager – Chicago

Posted: June 22, 2017

Title: Multi-Café Support Manager–Chicago

Department: Retail

Reports to: Director of Cafes

Status: Full Time

Exempt: Exempt



The Multi-Café Support Manager-Chicago will be responsible for providing leadership and development for multiple cafes in order to deliver a remarkable experience for our customers and co-workers in the spirit of Colectivo Coffee’s Mission and Values.



  • Support café managers to meet their budget and sales goals.
  • Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes across multiple cafes.
  • Train, coach and develop all café co-workers including the café leadership team through Café functional Architecture (CFA) to ensure a high level of their overall performance.
  • Insure proper café staffing levels.
  • Perform various HR duties including; interviewing, corrective actions, on-boarding paperwork, and completing and returning HR forms to the main office as required.
  • Review financial reporting tools and develop action plans to improve overall performance.
  • Insure that co-worker and company asset safety and security policies are in place and executed.
  • Responsible for long-term, strategic planning of multiple cafes under the leadership of Director of Cafes
  • Develop and maintain a positive and lively tone that is inviting and encouraging to our customers, co-workers, and managers.
  • Mentor, train, and coach managers and leadership team regarding café operations including, but not limited to:
    • Remarkable customer experience
    • Scheduling/shift management
    • Recruitment
    • Teamwork development
    • Daily sales forecasting
    • Payroll analysis and management
    • Inventory management
  • Develop and conduct register training class and written materials to train POS.
  • Coach managers on the specific opportunities identified in café audits.
  • Support new café openings by conducting interviews, scheduling, ordering, hiring, coordinating and training new café staff.




  • College degree in a business-related field and/or a minimum of three years work experience in a management or supervisory position.



  • Proficient skill level for POS and computer programs.
  • Knowledge of basic mathematics for business usage.
  • Availability and flexibility for schedule that includes evenings, weekends and holidays.
  • Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
  • Ability to see, read and write in English.
  • Minimum of 40 hours/week
  • Reliable transportation and a valid driver license.


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