Systems Support (Level 1)

Posted: November 15, 2018

Title: Systems Support (Level 1)
Department: IT
Reports to: Systems Administrator
Status: Salaried – Exempt

The systems support position is responsible for basic troubleshooting and general maintenance of technical systems. This position will focus on physical maintenance of technical systems, reconfiguring existing installations, and deploying new hardware. Systems Support will work closely with cafe locations to keep technical systems operating on a daily basis while providing upgrades for the future.

• Deploy, maintain, and support all Colectivo technical systems such as, but not limited to: data networks, computer systems, smartphones, and printers.
• Troubleshoot and resolve network and computer issues.
• Perform preventative maintenance to proactively identify and resolve potential issues.
• Physically organize and simplify network and computer hardware setups.
• Create and maintain documentation of network and computer systems.
• Take and maintain inventory of supplies and parts.
• Support POS tasks: terminal configuration, deployment, and troubleshooting (software) as well as application of to assist users’ needs and inquiries.
• Installation of mounted hardware such as cameras and WiFi APs.
• Manage recycling and disposal of old hardware.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.

• Familiarity with Windows and other operating systems.
• Some experience preferred with basic computer and networking systems.
• Understanding of troubleshooting concepts.
• Must have a valid Wisconsin driver license and willing to travel in the Milwaukee/Madison/Chicago area to resolve issues.
• Must be able to work a flexible schedule including occasional nights, weekends, holidays and on call.
• Basic capability of usage of hand and small power tools, ladders, etc.
• Must be trustworthy, able to work independently, and possess clear communication and organizational skills.
• Strong ambition and willingness to learn; technical aptitude.

You may also want to read


Join us for a little friendly latte art competition @ Colectivo Andersonville in Chicago – all are welcome! 6:30pm sign-up – $5 buy-in gets you 2 drinks & a t-shirt Lattes start pouring as soon as brackets are full (7ish) $5 pours … Continue reading

Holiday Hours for Colectivo Cafes

Christmas Eve 12/24/18 All cafes but USBank and State close at 6pm USBank open 6am-2pm State open 6am-2pm All cafes Closed on Christmas Day 12/25/18 New Year’s Eve Monday 12/31/17 USBank open 6am-2pm All cafes open regular time-close early- 7pm … Continue reading

Holiday Pies, Desserts & Rolls From Troubadour Bakery

Order scratch-made pies, desserts and more from Troubadour Bakery for your holiday celebration! Pre-order at Colectivo cafes or online by Friday, December 21 in time for cafe pickup on Monday, December 24. Remember, all Colectivo cafes will be closed December 25th, … Continue reading

And the winner is… Minty Matcha!

On November 4th, we hosted a winter drink sampling event in the Back Room at our Prospect cafe. Our lead baristas (a.k.a. Lightning Rods) and training department concocted some creative new seasonal beverages for everyone to try. We asked our customers … Continue reading

Air Quality, Worker Safety and Coffee Roasting

Air quality, worker safety and coffee roasting has recently been in the news again. Colectivo has always taken the safety of our workplace seriously, but recent reporting has caused some confusion with several of our customers. We’re taking the opportunity … Continue reading

Holiday Letterbox Teas Have Arrived!

Our new seasonal Letterbox teas bring out the flavors of the holidays! Stop in and try our two festive, limited edition offerings. Sugar Plum is sweet and succulent, with deep notes of fruit and a warm cinnamon finish. The juicy flavors of … Continue reading

© Colectivo Coffee Roasters, Inc. 2018

WordPress Themes