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Area Manager - Milwaukee Cafes

Full Time

The Café Area Manager is responsible for 6-12 cafes and will work primarily in the field, providing hands-on coaching, training and operations support to achieve positive financial results in the spirit of Colectivo Coffee’s Mission, Values, and culture.

  • Hire, train, coach and develop all café co-workers including the café leadership team through Café functional Architecture (CFA) to ensure a high level of overall performance
  • Ensure proper café staffing levels
  • Conduct human resources related tasks such as new hire paperwork, onboarding, and register training
  • Mentor, train, and coach managers and leadership team regarding café operations including, but not limited to: remarkable customer experience, scheduling/shift management, recruitment, teamwork development, daily sales forecasting, payroll analysis and management, inventory management, and facility maintenance
  • Schedule and attend regular CFA meetings, Area Meetings with Café Managers, Director, HR and COO
  • Rollout new products and maintain quality and consistency with food and drink at all cafes
  • Conduct regular café visits, record findings and follow up with café manager and staff
  • Deliver positive financial results by building sales and controlling expenses such as labor and waste
  • Contribute to Budgeting process with construction and competitor information, facilities issues
  • Complete café manager reviews
  • Conduct Shift Leader and Café Manager interviews 
  • Other responsibilities as needed
  • This position requires a four-year degree or equivalent experience in progressively responsible management in restaurant environments
  • Excellent leadership skills with ability to coach, motivate and cultivate those skills in others
  • Organized and able to multi-task
  • Proficient in POS functions and computer programs such as Word, Excel, Email, Inter/Intranet, etc.
  • Flexible schedule, including nights, weekends and holidays. Minimum of 45 hours per week
  • Valid driver license and ability to travel to café locations

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the co-worker.