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Cafe Shift Leader

Milwaukee and Madison
Part Time/Full Time
Position Summary

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Specific Responsibilities

• Deliver café’s positive financial results in accordance to budget.

• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.

• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.

• Delegate specific responsibilities using Café Functional Architecture Model.

• Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.

• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.

• Perform other duties or projects as assigned.


• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.


• Proficient skill level for POS and computer programs.

• Knowledge of basic mathematics for business usage.

• Availability and flexibility for schedule that includes evenings, weekends and holidays.

• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.

• Ability to see, read and write in English.

• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

• Must be 21 years of age or over

• CHICAGO AREA CAFES ONLY - Have or be able to obtain ServSafe Food Manager Certificate, City of Chicago Food Service Sanitation Certificate, ServSafe Allergen Certificate, and if applicable Basset Certificate (Evanston and Lincoln Park only).

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the co-worker.