IT Support Manager

• Lead the IT support team through support, maintenance, and organization of endpoint devices and software to include: updates, PM, and retrofit changes
• Support the IT support team with ongoing teaching, training, and guidance
• Ensure timely communication and resolution of support needs, to include: support tickets, cross functional projects, and overarching technology infrastructure
• Identify areas for improvement, including recurring issues, training, and effectiveness of support
• Installation and support of device endpoints including desktop/laptop computers, network equipment, printers, phones, security cameras, and other devices
• Installation and support of business software including point of sale, Google Workspace, Microsoft Office, Creative Cloud, and other software
• Create and maintain documentation for technical systems
• Oversee organization of IT supplies and tools
• Assess, develop, and deliver end user training for new users
• Provide continued training as required

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• Strong communication, organization, and planning skills
• Bachelor’s degree in Information Technology Support or related areas
• 3 or more years of experience in technology support management or related fields.
• Experience managing network systems, remote support tools, and business computer systems
• Strong familiarity and business experience with major operating systems including Windows, macOS, Linux, Chrome OS, iOS, and Android
• Ability to work on ladders, lift and carry heavy items up to 50lbs, and work in varied environments
• Must have reliable transportation and valid US driver’s license, along with willingness to travel throughout the Milwaukee/Madison/Chicago area
• Must be able to work a flexible schedule including occasional nights, weekends, holidays, and on call
• Strong proficiency in troubleshooting, in practice and leading the team

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