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IT Support Manager

Full Time

The IT Support Manager leads technology support at Colectivo Coffee Roasters, leading the IT Support team and overseeing all Project Management and continual improvement of technology systems and support.

  • Lead the IT support team through support, maintenance, and organization of endpoint devices and software to include: updates, PM, and retrofit changes
  • Support the IT support team with ongoing teaching, training, and guidance
  • Ensure timely communication and resolution of support needs, to include: support tickets, cross functional projects, and overarching technology infrastructure
  • Identify areas for improvement, including recurring issues, training, and effectiveness of support
  • Installation and support of device endpoints including desktop/laptop computers, network equipment, printers, phones, security cameras, and other devices
  • Installation and support of business software including point of sale, Google Workspace, Microsoft Office, Creative Cloud, and other software
  • Create and maintain documentation for technical systems
  • Oversee organization of IT supplies and tools
  • Assess, develop, and deliver end user training for new users
  • Provide continued training as required

  • Strong communication, organization, and planning skills
  • Bachelor’s degree in Information Technology Support or related areas
  • 3 or more years of experience in technology support management or related fields.
  • Experience managing network systems, remote support tools, and business computer systems
  • Strong familiarity and business experience with major operating systems including Windows, macOS, Linux, Chrome OS, iOS, and Android
  • Ability to work on ladders, lift and carry heavy items up to 50lbs, and work in varied environments
  • Must have reliable transportation and valid US driver’s license, along with willingness to travel throughout the Milwaukee/Madison/Chicago area
  • Must be able to work a flexible schedule including occasional nights, weekends, holidays, and on call
  • Strong proficiency in troubleshooting, in practice and leading the team

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the co-worker.