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Sales Support Specialist

Sales Support
Full Time

The Sales Support Specialist is the primary contact for wholesale account management and direct-to-consumer retail customer service. This position is required to process all orders and customer inquiries accurately and timely, providing customers with quality and consistent service. The Sales Support Specialist provides consistent communication with internal/external customers, sales representatives, and other departments in support of Colectivo Coffee’s Mission and Values.

  • Maintain wholesale accounts by processing orders, resolving customer issues, and answering questions in a timely, accurate, and professional manner
  • Provide wholesale and retail customers with accurate information regarding all Colectivo Coffee and Troubadour Bakery products and services via phone and email
  • Demonstrate consistent follow through in addressing customer and coworker questions and concerns
  • Assist sales representatives as required with prospective account tasks including, but not limited to: pre-qualifying interested customers, account setup, and assisting wholesale customers in placing their first orders
  • Work collaboratively, supporting continual improvement of Sales Support Department processes
  • Act as a representative of Colectivo Coffee, providing friendly and knowledgeable service
  • Answer and directing phone calls
  • Maintain order CRM databases and use Sage 100 accounting system
  • Complete general administrative tasks as needed such as filing, scanning, shredding, laminating, etc.
  • High School education or equivalent
  • 2-3 years experience in a customer service field, preferably in an office setting
  • Knowledge of MS Office Suite, web based and business applications, Sage 100 experience preferred 
  • Ability to make quick and effective decisions, work promptly and accurately

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the co-worker.