You can use your app or card to earn or redeem points at any participating Colectivo Coffee retail location. We are sorry but cards may not be used for online orders or wholesale purchases.
Sure! Our customer service department would be happy to assist you. Please call 414.273.3747 during regular business hours (M-F, 8am – 5pm) and we’ll activate your card for you. Please note that activating card in this way does not provide access to all program benefits. Activation supports point redemption and the birthday coffee program, however, you will not have access to the loyalty member’s website, receive insider news, special offers, or points transfers to lost/stolen cards.
If you forget your phone or loyalty card when visiting one of our participating locations you can still get your points! Request a printed receipt, log in to your loyalty account and enter the receipt information. Your points will then be added to your account. NOTE: Receipt transfers cannot take place until the day following a transaction and must be completed within one week. Only one receipt transfer per week is allowed.
Grab a new card or at any participating Colectivo cafe or register a new account in the app. Log in to your old account and navigate to 'Lost Card' to enter the new card number. Your old card will be deactivated and your registration and loyalty points will be transferred to the new card. Note: this process will deactivate and empty your old card of all loyalty points and registration info. We cannot transfer to a card that is already registered. Gift Card balances on lost or stolen cards cannot be retained or transferred.
Points are accrued for purchases, at an Colectivo retail location, of all prepared beverages and coffee by-the-bag at a rate of 1 point per $.01 spent. (Before sales tax)
Your card must be activated or registered to redeem points. Points are redeemable at a rate of 12 points per $.01 for all prepared beverages and bulk coffee. EXAMPLE: 1 large coffee costs $2, so you must earn 2400 points to redeem loyalty for a free large coffee. Note: your card will be available for loyalty point redemption within 24 hours after registering. Points have no cash value and can be redeemed only once enough points have been earned to cover the full cost of menu items.
Old paper punch cards are no longer accepted.
In order to qualify for a free bag of coffee on your birthday, you must be an activated or registered user and accrue 20,000 points before your next birthday. You must also enter and submit your birthday on your loyalty account dashboard. An email will be sent to the registered address to notify you that your gift is available. This gift will entitle you to a bag of bulk coffee up to $14.95 from any participating Colectivo café.