Title: Troubadour Operations Manager – 3rd Shift
Department: Troubadour Bakery
Reports to: Bakery Director
Schedule: Full Time
The Troubadour Operations Manager – 3rd Shift, is responsible for end-to-end production and fulfillment of bakery and savory items to Colectivo Cafes and Troubadour wholesale accounts as it relates to Colectivo Coffee’s Mission and Values.
- Provide leadership on production floor to support a culture of continual improvement that results in the production of remarkable products.
- Understand and implement procedures that maximize efficiencies and control variances in daily production of product and overall business performance.
- Understand and implement production quality control procedures and standards.
- Coordinate production schedules to meet customer demand.
- Develop procedures for inspecting, troubleshooting, and assessing any equipment problems.
- Lead, as a role model, with integrity and empathy, communicate clear expectations, and consistently hold staff accountable to established performance standards. Manage co-workers to produce defined results. Provide timely and effective training, feedback, coaching, mentoring, and performance evaluation to drive excellence.
- Build a team of customer-focused employees that focus on teamwork.
- Demonstrate leadership in employee development.
- Manage company resources responsibly including inventory control.
- Oversight responsibilities including bread finishing, packaging, and distribution.
- Facilities and inventory management.
- Works in accordance with all federal, state, and local safe production facility requirements.
College degree in a business related field and/or a minimum of five years work experience in a management or supervisory position in a hospitality or customer service industry such as food services (café/restaurant), retail, or other service environment. Must possess strong communication, organizational and leadership skills, be enthusiastic and self-motivated. Must be flexible with time. Computer and spreadsheet skills are necessary.